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Accessibility Statement

Brilliant Minds Clinic is committed to ensuring equal access to our services for all individuals, including people with disability. We design, review, and maintain our website and digital resources in line with the Disability Discrimination Act 1992 (Cth), the Australian Human Rights Commission (AHRC) Guidelines on Equal Access to Digital Goods and Services, and the Web Content Accessibility Guidelines (WCAG) 2.1/2.2, aiming for Level AA conformance (with AAA where feasible).

1. Standards and Legal Framework

We align our accessibility practices with:

  • The Disability Discrimination Act 1992 (Cth)

  • The Australian Human Rights Commission guidance on equal digital access

  • The WCAG 2.1/2.2 standards (W3C WAI), Level AA

2. Our Accessibility Commitments

We aim to make our website and services usable by everyone. Key measures include:

  • Full keyboard navigation and logical tab order

  • Alt text for images and non-text content

  • Readable design with sufficient colour contrast and scalable text

  • Captions or transcripts for time-based media where provided

  • Accessible forms with clear labels and error messaging

  • Consistent navigation and skip links for main content

  • Semantic structure (headings, lists, ARIA landmarks used appropriately)

3. Compatibility

Our website is tested for compatibility with:

  • Current versions of major web browsers (Chrome, Safari, Firefox, Edge)

  • Common assistive technologies such as screen readers

  • Both desktop and mobile devices

Some older technologies may not support all features, but we continually monitor and improve accessibility.

4. Documents and Alternatives

Where we provide downloadable content (such as PDF reports or forms), we aim to make them accessible. On request, we can provide alternative formats such as HTML summaries or accessible Word versions.

5. Third-Party Content

Our site may include links to third-party services. While we cannot guarantee those providers’ compliance, we encourage them to follow accessibility standards. If you encounter barriers with third-party content, please let us know so we can offer alternatives.

6. Reasonable Adjustments

If you require a reasonable adjustment to access our information or services (for example, alternative communication methods, support with booking, or interpreting services), please contact us. We will work with you to find a suitable solution consistent with the Disability Discrimination Act.

7. Monitoring and Improvement

We review our website and digital services against WCAG 2.1/2.2 and update them regularly. Known issues and planned improvements may be listed on this page. This statement is reviewed at least annually, or sooner if accessibility standards or legislation change.

8. Feedback and Contact

We welcome feedback. If you experience an accessibility barrier, require content in an alternative format, or wish to request a reasonable adjustment, please contact us:

Accessibility Contact
Brilliant Minds Clinic
30 Lyndhurst Cres, Box Hill North VIC 3129
Phone: 0411 891 829
Email: yafeipsych@gmail.com

We will respond within 10 business days. If you are dissatisfied with our response, you may contact the Australian Human Rights Commission (AHRC) for further advice or to lodge a complaint.

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